Find the right place for your question.

Temu orders, accounts, and promotions

Use the help or customer-service section inside the Temu app or website for order problems, account decisions, and campaign conditions. Perkbrief cannot access your account, cancel an order, issue a refund, or activate a promotion.

Open the official Temu website in a new tab

Questions about this site

A public email address for this publication has not been added yet. For an account, order, or promotion question, contact Temu directly using its in-app help.

Before asking about a code

Note the exact message you see, the code you tried, and the step where the process stopped. The troubleshooting guide may help you identify which detail needs clarification.

Do not post payment information, passwords, addresses, or order details in a public comment.